Shipping policy
Last Updated: 18.07.2026
Choice Collectables ships new and pre-owned toys, models, trading cards and collectables throughout Australia. We take care to pack every order securely and provide clear, tracked delivery options wherever available.
Shipping Rates
Eligible standard orders are charged according to the order value after discounts have been applied:
- Orders under $79: $10.95 tracked standard shipping
- Orders from $79 to $198.99: $6.95 tracked standard shipping
- Orders of $199 or more: Free tracked standard shipping
The free-shipping threshold applies to eligible products only and is calculated after discounts and before shipping charges.
All shipping rates are shown in Australian dollars at checkout.
Free Shipping Eligibility
Free tracked standard shipping is available on eligible Australian orders valued at $199 or more.
Free shipping does not apply to:
- Oversized products
- Heavy products
- Products requiring special or additional protective packaging
- Products assigned to a separate freight or shipping profile
- Express shipping
- Any product specifically marked as excluded from free shipping
Where an order contains both eligible and excluded products, an additional shipping charge may apply. The applicable amount will be displayed at checkout before payment.
Standard Shipping
Standard orders are sent using a tracked delivery service where available.
Delivery charges are based on the order value, product eligibility, packed weight, package dimensions and delivery location.
Once your order has been dispatched, tracking details will be sent to the email address or mobile number entered at checkout.
Express Shipping
Australia Post Express or another suitable express delivery option may be available at checkout.
Express shipping is charged separately and is not included in the free standard shipping offer.
Selecting Express shipping prioritises the delivery service after dispatch. It does not guarantee same-day dispatch or next-business-day delivery.
Oversized, Heavy and Fragile Products
Some products require additional handling or specialised packaging due to their size, weight, value or fragility.
This may include:
- Large-scale diecast models
- Large collector dolls and action figures
- Train sets and long track packs
- Statues and premium display pieces
- Large boxed collector editions
- Products requiring double-boxing
- Multiple large products purchased together
Shipping for these products may be calculated separately according to the packed dimensions, weight and destination.
Oversized, heavy and special-freight products are excluded from free-shipping promotions unless otherwise stated.
Order Processing and Dispatch
Orders are generally processed and dispatched within one business day.
Orders placed on weekends or Victorian public holidays will generally be processed on the next business day.
Processing may take longer during:
- Major sales
- Product launches
- Pre-order releases
- Public holiday periods
- Unusually high order volumes
You will receive a dispatch confirmation once your order has been packed and handed to the carrier.
Delivery Timeframes
Delivery timeframes shown at checkout are estimates provided by the carrier and begin after the order has been dispatched.
Delivery times may vary depending on:
- The destination
- Regional or remote delivery locations
- Carrier delays
- Severe weather
- Public holidays
- Peak delivery periods
- Events outside our reasonable control
Choice Collectables cannot guarantee a specific delivery date unless expressly confirmed in writing.
Regional and Remote Deliveries
We deliver to metropolitan, regional and remote Australian locations wherever a suitable carrier service is available.
Some regional or remote destinations may experience longer delivery times or limited service options.
Any applicable shipping charge will be displayed at checkout.
PO Boxes and Parcel Lockers
Orders may be delivered to Australian PO Boxes and Parcel Lockers where the selected carrier and parcel size permit.
Large or oversized products may not be eligible for delivery to a PO Box or Parcel Locker.
Local Pickup
Free local pickup may be available as an option at checkout.
Customers must wait until they receive a Ready for Pickup notification before attending the pickup location.
Pickup is by appointment only. Please do not attend before receiving confirmation that your order is ready.
You may be asked to provide:
- Your order confirmation
- Photo identification
- The name used when placing the order
Pickup details and instructions will be provided after the order has been prepared.
Pre-Orders
Orders containing pre-order products will generally be dispatched once all products in the order are available.
Where an order contains both in-stock and pre-order products, the entire order may be held until the pre-order product is released.
Customers who require in-stock products sooner should place them as a separate order.
Estimated release and arrival dates are provided as a guide only and may change due to supplier, manufacturer or freight delays.
Combined Orders
Separate orders are not automatically combined.
Where possible, we may agree to combine orders that have not yet been dispatched. However, this cannot be guaranteed.
Any shipping adjustment or refund will be determined after considering the final package size, weight, packaging requirements and carrier charge.
Packaging
All orders are packed with care using packaging appropriate to the product.
Pre-owned, fragile and high-value collectables may require additional protection, reinforced packaging or double-boxing.
Where practical, we may reuse clean and suitable packaging materials to reduce waste while maintaining appropriate protection for the order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us immediately if an address needs to be corrected.
Once an order has been dispatched, we may be unable to change the delivery address.
If an order is returned due to an incorrect address, incomplete address, refused delivery or failure to collect, the customer may be required to pay the cost of reshipping the order.
Original shipping charges may not be refundable where the carrier has already attempted delivery.
Authority to Leave
Where a customer selects or approves authority to leave, the parcel may be left at the delivery address without a signature.
Choice Collectables is not responsible for loss, theft or damage occurring after the carrier has recorded the parcel as delivered under an authority-to-leave instruction.
Customers should select a secure delivery address.
Delayed Orders
If your tracking has not updated or your order appears delayed, please first check the tracking information supplied by the carrier.
If the parcel remains delayed beyond the carrier’s expected delivery timeframe, contact us so we can assist with an enquiry.
Carrier investigations can take time and are subject to the carrier’s procedures.
Lost Orders
An order is not considered lost solely because it has been delayed.
Where a carrier confirms that a parcel has been lost, Choice Collectables will assess the matter and provide an appropriate resolution in accordance with Australian Consumer Law and any applicable carrier investigation.
A replacement may be subject to product availability.
Damaged Orders
Please inspect your order as soon as it arrives.
If an item has been damaged during delivery, contact us promptly and provide:
- Your order number
- Clear photographs of the outer packaging
- Clear photographs of the shipping label
- Clear photographs of the internal packaging
- Clear photographs of the damaged product
Please retain all packaging until the matter has been resolved, as the carrier may require it for inspection or investigation.
Damage to a product’s retail packaging may be assessed separately from damage to the product itself, particularly where the condition of the packaging was disclosed before purchase.
Unclaimed or Returned Parcels
If a parcel is returned to Choice Collectables because it was unclaimed, refused, incorrectly addressed or not collected within the carrier’s required timeframe, we will contact the customer after receiving it.
The customer may be required to pay the cost of reshipping the order.
Where a refund is approved instead of reshipping, original delivery charges and carrier return fees may be deducted where permitted by law.
Changes to This Policy
Choice Collectables may update this Shipping Policy when shipping rates, carrier services, delivery methods or operational requirements change.
The policy applying to an order will be the version published on our website at the time the order was placed.
Contact Us
For shipping questions or assistance with an existing order, please contact Choice Collectables through the contact details provided on our website.
Please include your order number when contacting us about an existing purchase.